Return Policy Page
1. Eligibility for Returns
- Returns are accepted within 7 days of receiving the product.
- The item must be unused, unworn, and in its original packaging, including any certificates, tags, or accessories.
- Customized or engraved items are non-returnable unless there is a manufacturing defect.
2. Return Process
- Request a Return:
- Contact our support team at [your email/phone] with your order details and reason for the return.
- Approval and Shipping Instructions:
- Once approved, you will receive return shipping instructions.
- Shipping Costs:
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
3. Refund Policy
- Inspection: Once the returned product is received, it will be inspected for eligibility.
- Processing Time: Refunds will be processed within 7-10 business days after approval.
- Refund Method: Refunds will be credited to the original payment method.
- Non-Refundable Charges: Shipping fees, if any, are non-refundable.
4. Exchange Policy
- Exchanges are allowed for eligible items.
- The exchange request must be made within the 7-day return period.
5. Exceptions
- Damaged Items: Items damaged due to improper use are not eligible for return or refund.
- Gift Cards: Gift cards and vouchers are non-returnable and non-refundable.
6. Contact Us
If you have any questions regarding our return policy, please reach out to us:
- Email: sales@creativecrows.com
- Phone: +91 8446312333
